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Waking
up to the World - Multi-mapping in the Training Room
[WORD file]
By Dr. George F. Simons at www.diversophy.com
The training field has offered us an abundance of models
and images. Endless PowerPoints and handouts often clutter
both the desktop and the mind. It is a situation where
less might certainly be more. Enter the map. Not the
mind map, not the stakeholder map, but that humble refugee
from the 4th grade geography class, the world map is
making a comeback. It is proving itself a first class
learning instrument when it comes to helping managers
and employees understand the implications and demands
of their increasingly diverse and globalized working
environment.
Global
Call Centers, Achieving Outstanding Customer Service
Across Cultures and Time Zones [WORD file]
By George Simons at www.diversophy.com
A few years ago, several colleagues and I had decided
to write about the decline of customer service in the
USA, particularly seen from the misery of trying to
do business with organizations in our own country from
abroad. Perhaps because it was an idea generated from
upset, we never quite got around to it. Erik Garnered's
new book on Global Call Centers is a positive approach
to improving customer service at a time when both the
customers and the service providers may be located just
about anywhere on earth or thirty thousand feet above
it, and perhaps like ourselves, easily frustrated by
both the technology and the people we experience in
the search for service.
XENOS-Projekt der Beruflichen Fortbildungszentren
der Bayerischen Wirtschaft gGmbH stellt seine Ergebnisse
zur Verfügung
Neuer Leitfaden für die Bildungspraxis: "Schlüsselqualifikation
Interkulturelle Kompetenz. Arbeitsmaterialien für
die Aus- und Weiterbildung" [WORD file]
A
NEW PUBLICATION ON MULTICULTURAL GUIDANCE AND COUNSELLING
[WORD file]
First time ever a publication on multicultural counselling
in Europe
A more regular contact with other cultures challenges
our own way of thinking and brings the question of who
we actually are and who the others are into our awareness.
As we have probably all experienced, it is not always
easy to understand and to get along with people who
are greatly different from us. The continuously growing
mobility of people with increased contacts among different
cultures in the world and the emergence of a multicultural
education and labour market in all European countries
require that guidance practitioners develop their intercultural
competencies.
A review of…
Ashwill, Mark, with Thai Ngoc Diep,
Vietnam Today: A Nation
at a Crossroads [WORD file]
2004, Intercultural Press, Yarmouth, Maine 04096 USA
http://www.interculturalpress.com
ISBN: 1-931930-09-0, 208 pp, paper, US$22.95
By Dr. George F. Simons at www.diversophy.com
Expertise
in Labour Mobility - ELM Looking for work in the 10
EU accession countries [WORD file]
A review of…
Mann, Richard I.,
A Clown on the Streets of
Jakarta and Other Stories about Indonesia Today [WORD
file]
2000. Gateway Books, JI. Menteng Wadas Selatan No 14A,
Jakarta 12970.
Fax/phone (62-21) 830-9437. ISBN 0-921333-75-7
By Dr. George Simons at www.diversophy.com
A Clown on the Streets of Jakarta is a collection of
stories about Indonesians and about expatriates and
tourists whose lives cross theirs.
It is not a great book or a professional resource but
the kind of good read that enriches and satisfies us
while taking us to humanity that is both different from
our own and somehow deeply the same. It is worth more
than a shelf of tour guides and a day of cultural lectures.S
is different. Some of the author’s images both
of USians and foreigners may be disputed as “not
the whole picture.” This is inevitable in a brief
practical exploration of culture. No doubt some US readers
(remember they think of themselves as unique) will cry
“stereotype” without examining the core
of truth found even in most stereotypes.
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